EaglePicher Technologies, LLC

Operations Support Analyst

Saint Louis, MO

Job description
Job LocationsUS-MO-St. Louis
Job ID2021-1840# of Openings1CategoryIT Infrastructure
Overview

IT Operations Support Analyst responsibilities include prioritizing user requirements, overseeing system upgrades and providing day-to-day end user support. In this role, you should be highly analytical and able to understand business needs. Excellent communication skills and problem-solving abilities are essential. If you also have hands-on experience with technical projects, wed like to meet you. Your goal will be to leverage tech solutions to meet organizational needs.

Responsibilities
  • Provide on-going support for computer hardware, software and connectivity issues and requests
  • Participates in technology projects and implementation
  • Completes tasks such as hardware inventory, shipping, testing, etc.
  • Works independently or as a team member on new applications, processes or projects
  • Provide the best possible support for customers to reduce end user downtime
  • Respond to escalated end-user issues
  • All other duties as assigned
  • A+ Certification / Fluent in Microsoft Office suits
Qualifications
  • Bachelor's Degree in Business or Information Technology Preferred or
  • Minimum of 5 years of experience in Service Desk, Deskside Support.
  • Working Knowledge of Windows Active Directory, Windows OS, and Mac OS and VPN
  • Experience with Microsoft Office 365, VOIP, netwroked printers, laptops and workstations.
  • Ability to work independently or in a group.
  • Experience troubleshooting and documenting Software and Hardware issues including mobile devices.
  • Ability to communicate effectively both orally and in writing, in person and by telephone.
  • Ability to deliver training to end users, whose technical skills may range from beginner to expert
  • Capability for immediate self-education in use of new systems, software applications, and programming languages
  • Strong customer service skills and technical phone support experience
  • An understanding of the impact of technology on remotely located end users
  • Knowledge of mobile technologies such as Apple/Android mobile devices
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